If Gambling Is Becoming a Problem, Help Is Available

If you or someone you know is struggling with gambling-related issues, please contact our support team immediately at [email protected]. Our agents are available 24/7 and can activate self-exclusion or cooling-off measures instantly. You are never alone — reaching out is the right move.

Our Commitment to Safe Play

At b0s01, responsible gaming is not a footnote — it is a core part of how we operate. We believe that for online gaming to be genuinely enjoyable, it must remain within healthy limits. That means giving our Indonesian players the tools, information, and support they need to stay in control at all times.

Gambling — whether sports betting on BRI Liga 1 or Timnas Indonesia matches, live casino, togel (traditional Indonesian numbers lottery), or any other product on our platform — carries inherent financial risk. Wins are never guaranteed, and no betting strategy can change the fundamental randomness of casino games or the unpredictability of sporting outcomes. Anyone who plays on b0s01 should do so with money they can comfortably afford to lose, treating gaming as a form of leisure rather than a primary income source.

b0s01 provides a suite of responsible gaming tools directly within every player's account. These tools are free to use, take effect immediately upon request, and can be requested at any time by contacting our 24/7 customer support team.


Responsible Gaming Tools

We give you direct control over how and how much you play. The following tools are available to every verified b0s01 account holder.

Deposit Limits

Set daily, weekly, or monthly caps on how much you can deposit into your b0s01 account. Once a limit is active, it cannot be increased for 72 hours — giving you a built-in cooling-off period before any upward change takes effect. Reductions are applied immediately.

Session Time Limits

Define the maximum time you are willing to spend in a single gaming session. When your chosen limit is reached, you will receive an on-screen alert and, if you choose, be automatically logged out. Managing session length is one of the most effective ways to keep gaming in check.

Cooling-Off Period

Request a short break from gaming — ranging from 24 hours up to 30 days. During a cooling-off period your account remains open but you will be unable to place bets, make deposits, or access games. This is ideal when you feel you need a brief reset without permanent account closure.

Self-Exclusion

If you feel your gaming is out of control, self-exclusion blocks access to your b0s01 account for a minimum of 6 months or permanently. Self-exclusion is irreversible for its chosen duration. During this period, we will also suppress any promotional communications sent to your email or phone number.

Activity Statements

Request a full statement of your gaming activity, including deposits, withdrawals, bets placed, wins, and losses over any period. Reviewing your activity regularly is a healthy habit that helps you maintain an accurate picture of your spending and gaming behavior.

Marketing Opt-Out

Withdraw from all promotional communications at any time — including bonus offers, reload promotions, and event-based campaigns. Removing these nudges from your inbox and notifications can significantly reduce impulse gaming decisions.


Recognizing Warning Signs

Problem gambling often develops gradually. Being aware of the early indicators can help you or someone you care about take action before difficulties escalate.

Spending more money than you can afford, or borrowing funds to place bets

Chasing losses — continuing to bet in an attempt to recover money already lost

Feeling irritable, anxious, or restless when unable to gamble

Concealing your gambling activity from family members or close friends

Gambling affecting your work performance, study, or daily responsibilities

Spending increasing amounts of time gambling, neglecting other activities you previously enjoyed

Repeatedly attempting to cut back or stop gambling without success

Neglecting relationships or social commitments as a result of gambling sessions


Quick Self-Assessment

Answer these questions honestly. If you find yourself responding "yes" to three or more, we strongly encourage you to use one of our responsible gaming tools or contact our support team.

1

Have you ever wagered more than you originally intended to in a single session?

2

Do you think about gambling frequently — even when you are doing something else entirely?

3

Have you ever used money set aside for essential expenses (rent, food, bills) to fund gambling?

4

Have you ever continued gambling in an attempt to win back money you had already lost?

5

Do you feel a need to increase bet sizes to achieve the same level of excitement?

6

Has gambling ever negatively impacted your relationships, job, or mental health?

Three or more "yes" answers? This may indicate that gambling is having a negative impact on your life. Please contact us at [email protected] or activate self-exclusion immediately. Remember — asking for help is a sign of strength, not weakness.


How to Request Support

Activating responsible gaming tools through b 0s01 is straightforward. Follow the steps below or contact our support team directly — we will handle your request promptly and without judgment.

1

Contact Our Support Team

Reach out to our 24/7 customer support team via live chat on the platform or by emailing [email protected]. Our Indonesian and English-speaking agents are available around the clock, every day of the year including public holidays such as Idul Fitri and Indonesian Independence Day.

2

State Your Request Clearly

Let the agent know which tool you would like to activate — whether that is a deposit limit, a cooling-off period, self-exclusion, or a marketing opt-out. You do not need to provide a reason, although sharing context helps our team offer the most appropriate support.

3

Verify Your Identity

For security purposes, our team will ask you to confirm your registered account details before making any changes. This ensures that no one else can alter your account settings without your knowledge.

4

Confirmation and Immediate Effect

Restrictions such as deposit limit reductions, cooling-off periods, and self-exclusions take effect immediately upon confirmation. You will receive a written confirmation to your registered email address. Deposit limit increases have a mandatory 72-hour delay before taking effect.

5

Follow-Up and Ongoing Support

Our responsible gaming team may follow up periodically to check on your wellbeing, particularly if you have previously activated a self-exclusion or cooling-off tool. You are always welcome to re-engage with our support team at any stage of your journey.


Strict 21+ Age Policy

b0s01 enforces a strict minimum age requirement of 21 years for all players. This is non-negotiable. Every account applicant must complete our Know Your Customer (KYC) verification process, which requires submission of a valid Indonesian National Identity Card (KTP) confirming date of birth before any deposits or gameplay are permitted.

If we have reason to suspect that an account holder may be under 21, we will immediately suspend the account and withhold all funds pending age verification. Accounts confirmed to belong to individuals under 21 years of age will be permanently closed and all deposits refunded in full.

We also strongly encourage parents and guardians to use device-level parental control software to prevent underage individuals from accessing online gaming platforms. If you believe a minor has opened an account with b0s01, please notify us immediately at [email protected] so we can investigate and act without delay.

Need to Talk? We're Here 24/7

If gaming is no longer fun, or if you are worried about yourself or someone close to you, please reach out to our responsible gaming support team. All conversations are treated with complete confidentiality.

Our support agents speak both Indonesian and English and are trained to assist with all responsible gaming requests — from simple deposit limit adjustments to permanent self-exclusion.


Play Smart. Stay in Control.

Responsible gaming is everyone's responsibility — ours as a platform and yours as a player. Review our full Terms & Conditions or browse our FAQ for more information about account management and player protections.

Visit Our FAQ Read Terms & Conditions